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Original topic:

Pop up notification every 2 hours or so on my QN90B

(Topic created: 02-26-2025 07:32 PM)
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EsQueue
Cosmic Ray
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LED and OLED TVs

For the past 2 days, I've been getting an EXTREMELY annoying popup notification with small ding sound. This pops up about every 2 hours and disappears in 5 seconds. Impossible and just plain silly to not be able to read it. It does say something about thanks for being a customer and that smart hub collects data in some kind of way and that you can mess with settings in settings. I have never been able to read it as it leaves so fast. I just disconnected it from my network prior to posting this. Anyone knows what this is and most importantly, how to stop it? 

I only hope that disconnecting it from my network will stop these messages but only thing I can find under privacy settings want me to agree to a bunch of check marks. I clicked none of them as I do not agree with their TOS for something that I rarely use. This TV is strictly as a monitor and have no antenna connected. I could completely disable smart hub as I may just have by disconnecting the network connection. 

UPDATE EDIT: 
Taking the TV offline seemed to have fixed the issue but the loss of IP remote control via watch and home assistance is an annoying too. My plan is to Block the TV's mac address from any WAN (Wide Area Network) access via my router. I'll put it back on the network so that my home assistance setup still has access to it so I'll still have my remote control features but the TV and Samsung has no access to and can't make changes to my purchased and owned property.
The TV is used as a monitor like I said so a dumb tv will be fine if I can't get it to work how I mentioned. I'll update if anyone even cares about that route.

UPDATE 2: I have since reconnected my TV back to the network and instantly saw the warning again. I then blocked WAN access of the TV via my router but it is connected to my LAN only. 
I then disconnected my phone offline to test and still have access to my Home Assistant features to the TV online as that is via a encrypted DDNS running through my own micro PC setup along with every other former cloud device I own. All controlled by me. Now Samsung can't break what they can't connect to. 

121 Replies
GaryB82
Galactic Samsung Care Ambassador
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LED and OLED TVs

At the moment they are no way to make it stop appearing.  I've been trying for 2 days to make of stop hopefully they push a update that makes it stop since it just started a few days ago.



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madatmyTV
Cosmic Ray
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LED and OLED TVs
Same problem here, I guess misery loves company.
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madatmyTV
Cosmic Ray
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LED and OLED TVs
Can't believe it even pops up when you're watching a DVD. Samsung please push that update to stop this. I just bought this TV and this is not cool.
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azskatrpunk21
Asteroid
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LED and OLED TVs
Same thing here and called samsung today about the situation and was told it's some kinda hack error message and should be fixed within 24 to 48 hrs but it's been going on on my side for the 3rd day now so hope it's sooner and also worried about the situation now
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ButtaBean_420
Neutron Star
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LED and OLED TVs
Haven't seen this on any of my Samsung tvs
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GaryB82
Galactic Samsung Care Ambassador
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LED and OLED TVs

You must be one of the lucky ones since it pops up almost every couple of hours



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officialguy
Comet
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LED and OLED TVs
Maybe there's a TOS update that you need to agree to.
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userGXwBZnpRZE
Asteroid
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LED and OLED TVs

I think Samsung may have solved the problem, I haven't seen the popups the last 2 days.  Hopefully it stays that way.

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Options
LED and OLED TVs

I keep getting a message on my tv. How do I stop it from popping up?

kmb1
Comet
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LED and OLED TVs
Click on 'ok'.
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