Movies and TV shows freeze during playback

[Sam-the-space-man]

I have a 50 inch Samsung Model UN50NU710DFXZA.  Movies and TV shows freeze during playback, usually about half way or more through the playback.  A reboot temporarily fixes the problem (power off & on).  I tried deleting and reinstalling apps, like Hulu, tried restarting my AT&T Fiber modem.  I don’t have the issue when streaming on my iPad.  I don’t see an option in settings for clearing the Cashe.  Any suggestions?

[LongHiker]

@Sam-the-space-man Have you checked the TV's network connection? 

[Sam-the-space-man]

Yes, I even switched from WiFi to Eithernet, no help.  Like I said, It worked most of the streaming time, then freezes, as if buffering.

[Samsung_Moderator]

Hello! Thank you for reaching out! Try to reset the Smart Hub on the TV.  You can do that by the following: Settings > Support > Device Care > Self Diagnosis > Reset Smart Hub, then enter your PIN (default is 0000)

[Sam-the-space-man]

Thanks for walking me through the Hub reset.  Had to log back in to Hulu and other apps.  We’ll see if that helped on the next movie/show we watch.  I’ll let you know.  Is there a way to clear the cashe?  

[DD47]

Something similar to this is happening with our 50”. I hope this fix works - and stays working!