M5300 HDTV not connecting to the internet

[userCenutcHdeq]

I have a M5300 HDTV not connecting to the internet consistently.  I use to connect wirelessly but that only works occasionally now.  It has connected wired using a repeater for the connection but that does not seem to work now.  I can connect using an attached FireTV stick.

Obviously the best way for it to connect is wirelessly.

Any ideas as to how I can fix this.  Thank you.

[opq9]

Try force restarting the TV

[userCenutcHdeq]

opq9, if by you saying "force restarting" you mean unpluging and then replugging in the TV, or pressing the start button until the TV restarts, I have tried these a number of times and they don't seem to do the trick.  Thank you.

[opq9]

Try restarting your router or modem then

[userCenutcHdeq]

I have restarted my router, and my router is my modem. Thank you.

[userCenutcHdeq]

It just connects wirelessly for a while and then disconnects, and I fish around to fond something that woks

[opq9]

Then your TV just might be defective

[meself]

You think

[opq9]

I got this samsung a25 phone and believe me when I say this thing can not connect to a single thing outside my home my cellular data really doesn't work

[SamsungTam · Accepted solution]

Hello! @userCenutcHdeq  Thank you for posting about this. Can you restart your TV router? sometimes, a simple restart can help refresh connections. Also, Ensure that your TV is running the latest firmware, as software updates often contain fixes for network-related issues. Last resort you can try to factory reset the TV.  Here is a link you might find helpful: https://www.samsung.com/us/support/answer/ANS00077524/

If the issue persists I recommend getting a 

service technician have a look. As we would like to gather additional information and look at this on a case-by-case basis, please provide the device's full model code and serial number and your best contact phone number, name, and email.

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If your unit is out of warranty and you would like to receive quotes on service/labor from an Authorized Service Center near you, please visit:http://www.samsung.com/us/support/service/location