Literally dealing with this now and it has been an annoying on going issue for me and this TV for over a year now. It’s been so bad with this TV I have literally decided I will NEVER purchase or have another Samsung TV they are junk in my opinion and never work and what’s the point of having a “Smart” Tv ( there is nothing “Smart” about these TV’s they are more like “Dumb TVs”) if you can’t use it the way it’s intended to be used. Clearly I got a smart tv to be able to connect and use the apps but it’s annoying when trying to use anything on this TV and it won’t work but EVERY other TV and device in my home has NOT one time had any issues connecting to my WiFi or any apps unlike this plastic piece of junk. And I know it’s the TV because I have switched internet providers not for this reason but other reasons and if it were my internet why is it that the same thing is happening when I had regular old WiFi and it’s still happening and I now have fiber optic internet. It’s starting to make me mad and I just want to break the tv with a baseball bat but what good will that do it’s not like doing that will magically make the TV work correctly (even tho part of me thinks it might since everything with Samsung is backwards anymore.) and don’t bother contacting customer service through Samsung they aren’t gonna be much help if you even can get someone who doesn’t act or sound annoyed that you are calling and asking them for help with one of the company that they work for products, don’t get mad at me cause me calling is making you have to actually do what was clearly stated in the job description part when you applied for the job…. Jezzz I’ve given up on trying to get this fixed it’s been over a year and still not anywhere close to figuring out what the issue is and today is 09/09/2025 and I got the error message 202 again today for the 1000th time and that’s not me exaggerating, that’s the legit truth. @Samsung y’all need to get it together and fix these unnecessary issues and just do better with the stuff your putting out for people to buy because of this issue for over a year I WILL NEVER BUY, GET, USE, GIFT , ETC ANY SAMSUNG PRODUCTS EVER AGAIN THEY WILL NOT EVER BE BACK IN MY HOME AGAIN
Good afternoon and welcome to our community! I can certainly understand how frustrating this can be and am happy to provide some assistance. I recommend the following steps:
Reset the TV by cutting power to it for 60 seconds. If that doesn't work, check to see if you need to update the TV to the latest firmware.
If it's up-to-date, follow these steps: On the TV remote, press the Home button and then select Settings. 1. Select Network and then Network Status. 2. Select IP Settings and then choose Enter Manually. 3. Enter 8.8.8.8 in the DNS server address field and then Save the Settings.
If you are still having issues, please call into 1-800-SAMSUNG and ask to speak with someone in remote management. They will be able to remote into your TV and see what's going on; if they can't figure it out, they can set you up for service.
Good afternoon and welcome to our community! I can certainly understand how frustrating this can be and am happy to provide some assistance. I recommend the following steps:
Reset the TV by cutting power to it for 60 seconds. If that doesn't work, check to see if you need to update the TV to the latest firmware.
If it's up-to-date, follow these steps: On the TV remote, press the Home button and then select Settings. 1. Select Network and then Network Status. 2. Select IP Settings and then choose Enter Manually. 3. Enter 8.8.8.8 in the DNS server address field and then Save the Settings.
If you are still having issues, please call into 1-800-SAMSUNG and ask to speak with someone in remote management. They will be able to remote into your TV and see what's going on; if they can't figure it out, they can set you up for service.
