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07-03-2024 04:25 AM in
LED and OLED TVsI notice past post with this same issue but no solution. I updated the firmware on my model QN77S90CDF smart TV 6-26-2024. Ever since Hulu, Philo and Disney+ don't work. They all log in, load channel lists etc. but when it come to watching a show or movie it sits and then times out. Hulu gives the following:
Hulu Error Code: P-DEV320
Unique Error ID: player-2-32191c7c\
I have reset the tv 4 times, tried it both wired and wifi, even setup a hotspot on my phone (which was not connected to the home network) to rule out router issues. I have called both Samsung and Hulu. Samsung says it's a Hulu, Philo and Disney+ issue, Hulu and Philo say it's an issue with Samsung's firmware. Sucks to have a $2800 TV that I have to use a Roku box on that all these apps worked prior to this firmware update.
Anyone experienced the same issue? If so what is the solution?
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07-03-2024 07:13 AM in
LED and OLED TVsHello! Thank you for letting us know this information. I've forwarded this information to our support team.
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07-03-2024 04:32 AM in
LED and OLED TVsAs a follow up Please DON"T POST https://www.samsung.com/us/support/troubleshoot/TSG10000062/
First you can't delete Hulu or Disney+ apps, you can only re-install them. I am way past that. Looking at other posts, this is an issue with Samsung. Maybe all the others need to band together and start a class action law suite and get our money for the cost of the TV back
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07-03-2024 07:13 AM in
LED and OLED TVsHello! Thank you for letting us know this information. I've forwarded this information to our support team.