Solved: RF267ABRS Broken freezer door handle - Samsung Community

userXPPXLV9tzx · ‎08-27-2022

My RF267ABRS refridgerator freezer door handle has broken from one side. The door is still operational for now. The part (DA64-01979E) appears discontinued.

Can anyone suggest a fix for the handle or if getting a replacement is possible?

Thanks in advance.

Samsung_Moderator · ‎08-29-2022

Hello, I can definitely understand the concern with getting your handle fixed or replaced. To help with this, I recommend first looking over the information in the following link. It has some steps that may help you be able to reattach the handle. https://www.samsung.com/us/support/troubleshooting/TSG01001882/

However, if you are unable to reattach the handle, the next step we would recommend would be service. You have a couple options to pursue this. You can reach out to one of the moderators here in a private message to have us set up a ticket for a service center to contact you. Alternatively, you can use the following link to locate a service center in your area. http://www.Samsung.com/us/support/service/location

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Samsung_Moderator · ‎08-29-2022

Hello, I can definitely understand the concern with getting your handle fixed or replaced. To help with this, I recommend first looking over the information in the following link. It has some steps that may help you be able to reattach the handle. https://www.samsung.com/us/support/troubleshooting/TSG01001882/

However, if you are unable to reattach the handle, the next step we would recommend would be service. You have a couple options to pursue this. You can reach out to one of the moderators here in a private message to have us set up a ticket for a service center to contact you. Alternatively, you can use the following link to locate a service center in your area. http://www.Samsung.com/us/support/service/location

Original topic:

RF267ABRS Broken freezer door handle

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