Original topic:

RF265BEAESR screens freeze during software updates or fail to complete the boot sequence.

(Topic created: 2 weeks ago)
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mike928
Constellation
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Kitchen and Family Hub

The screen is frozen and displays "Smart Forward Welcome, meet the new family hub," processing 100% done. Any Ideas?

4 Replies
hersa
Asteroid
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Kitchen and Family Hub
Does it have enough free storage?
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realaud
Honored Contributor
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Kitchen and Family Hub

There's another post on just this subject.  It appears there's a red reset switch behind the right door.

https://us.community.samsung.com/t5/Kitchen-and-Family-Hub/Samsung-fridge-Family-hub-update-stuck-at...


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mike928
Constellation
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Kitchen and Family Hub

I knew about the power switch but it did say that if you powered off it could cause corrupt the system . I decided to take a chance and power off , wait 2 minutes and reboot. It has completed the loading of the new software which mind you is not very good.

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realaud
Honored Contributor
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Kitchen and Family Hub
Desperate times ...desperate measures and all that. It's always been my policy that if something was taking too long, computerwise, is to pull the plug. Not once have I corrupted a system. It's just a warning telling you it's your fault if something goes wrong if you use it. It's there for a reason

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