On my refrigerator (model RSG257AARS/XAA) we can't pull down the old DA3-00003G filter to put in a new one. We can twist it clockwise and counterclockwise but it won't release downward. This filter is too large for channel lock pliers as suggested for other filters. Help!
If you have completed all of the troubleshooting steps for this and still unable to remove the filter you can contact someone like a friend or family member to assist you to avoid service.
In the event that you do need service you can use the following link below to request service or contact our phone support line at 1-800-Samsung to have service set up for you: https://www.samsung.com/us/support/service/
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
If you have completed all of the troubleshooting steps for this and still unable to remove the filter you can contact someone like a friend or family member to assist you to avoid service.
In the event that you do need service you can use the following link below to request service or contact our phone support line at 1-800-Samsung to have service set up for you: https://www.samsung.com/us/support/service/
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
