I would not ship to manufacture until they have answer me what next if they cant fix the problem. Especially, when you are out of return or replacement winddown time. That would cost a lots to fix it.
When i chat with them, they told me they don't have an answer for that, and forward this issue for further warranty team and haven't responded back to me now. That's unbelievable.
I wont trust them until they have an answer since tons of consumers experiencing with this issue. They might not know how to deal with it either.
Even I'm facing the same issue, initially I thought I somehow interrupted the firmware update process and hence this issue, but it looks like a lot of users are facing a similar issue as I'm. It's stuck on TV ARC, not taking any inputs from either remote or built in buttons on the bar, hence not able to reset as well. Samsung support guy wasn't able to diagnose the cause, I hope Samsung brings a fix as another update.
Same problem. If you force me to send it back by UPS, I will never again buy a Samsung brand. I thought this $2000 soundbar would be of some quality, I forgot your devs and UI are the worst.
