Samsung Q990D unresponsive after 1020 firmware update

[Jwrc]

Since the update, the soundbar is unresponsive and can't be reset.

Seems like quite a few people with the issue

[hengng2000]

it seems Samsung has uploaded previous old version 1016 firmware back to its download site.  But my question is how am I going to upload through USB as the soundbar  service USB port is not functioning anymore.

[SarangIkhar]

Hey, I'm not able to see that previous version on the Manuals and Downloads page, can you drop the link here? 

[hengng2000]

But mine is Malaysia version as you can see is XM

https://www.samsung.com/my/support/model/HW-Q990D/XM/#downloads

[Seanlcq]

I do believe XM indicates some model for Asia/Malaysia. Don't think there's any difference between the actual one.

[SgtChrischi]

At least there is some info from a UK Samsung moderator:

 

https://eu.community.samsung.com/t5/audio-video/q990d-bricked-issue/m-p/11922976/highlight/true#M186...

[Tjc2005]

"small number of customers"

That's it, the straw that broke the camels back. They can't even be honest. This has clearly affected thousands of people, we're just the ones to kick up a fuss and Google it. Horrible, lazy, dishonest, greedy faceless company.

Last Samsung purchase ever.

[Seanlcq]

Thanks for posting this update tho. At least there's replies related to the issue on UK. Not this forum. Not at all!

[gajhira]

A small number they say?!!!, we are 165000 viewing this community forum all around the world, and the worst thing of this is that I'm in Mexico and support in here is the worst and we don't have pretty laws like UK or US where I can go and throw at their face my Q990D and ask for a new one 

[Adma]

I note that the person says that it only affects "a small number of customers".  It would appear that they do not want to recognize the scale of the problem, this and several other blogs clearly show that this is affecting hundreds of consumers worldwide.   I do not consider that to be a small number of customers.

[Kups]

Yeah! Exactly the same here in Australia. Frustrated!! So Samsung whats the FIX??? Replacement!!! mine is 5 months old. Was the best thing out until update stuffed it! NOT happy 😞