Today, March 15th, My Q990 Sound Bar crashed. I just bought it February 2nd, and paid over $1500.00 for it. Its only showing the following messages:
ON HDMI- E-Arc and Bye
Thatโs it. Nothing else works either by using the remote or using the buttons on the Sound Bar.
i called customer service several times, they were worthless, completely worthless. The only solution they had was to tell me they would open a ticket, so they could send me a usps label so I can send my Soundbar back to Samsung.
I didnโt pay the kind of money I paid on a Soundbar just to send it back to the company after only one month of use. FK that! I also bought a big screen Samsung tv, and Iโm going to send both of these Items back to Target and Amazon and get my money back.
Thank goodness I found this link, thereโs thousands of customers in the same situation Iโm in.
Iโve never purchased electronic equipment from Samsung, they came highly recommended, wow, itโs been a nightmare and a pain in the Buttocks experience with them. Just a horrible experience with Samsung!
Please read below all the comments from other upset Samsung Q990d Sound Bar Customers. I could see this turning into a class action lawsuit fast.
I'm from Argentina and my Q990D is also affected by this. TV eARC stuck and does nothing else after this update. Samsung Argentina support is the worst in the world so I don't know how to deal with this anymore, they won't take it nor repair it, they don't even understand English and don't get the issue from the different forums, reddit and post from users. I'm never buying a Samsung product again, this is utter bs. Samsung Argentina is a scam, and because of this firmware it feels like they just stole my money.
Bro, this soundbar is nothing but a brick after this update. I have literally tried everything and scoured the depths of tech tips, even the dark web couldnโt help. Guess Iโm off to buy a new soundbar while we wait for some kinda response from Samsung. What a joke!
