Samsung Q990D unresponsive after 1020 firmware update

[Jwrc]

Since the update, the soundbar is unresponsive and can't be reset.

Seems like quite a few people with the issue

[rkang]

Choosing not to respond to the community is terrible.  Shame on you for being so quiet.  

[norwaymag]

Notting works...is not possible to hard reset!!!!!!!!!!!!!!!!

[Scouse]

Not one of the so called fixes work, and I've tried them ALL.

[gajhira]

It doesn't work, please dedicate more time to read the post and understand what a Bricked Hardware means, you are the support don't come with the solution book and escalate this asap, thanks

[Andrew1969]

it’s still not working 

the device is not responding and you can’t use the button on the soundbar

Soundbar is displaying „TV eARC” no matter what I will press on the remote. Even after unplugging  power cable and plugging back in I get same message. Looks like software glitch that froze whole thing

How are you going to repair this, or are you issuing a new device 

[JaroslavK]

None of this nonsense will help! You know it very well! Resolve the situation immediately! This soundbar is still 1000 euros

[JaroslavK]

Does Samsung think customers are idiots?

[JaroslavK]

You have several people here who have the same problem. What is your answer??? Turn the device off and on. Are you serious?

[Caioed]

Comprei a Samsung soundbar hw-q990d e estou esperando o correio trazer e já estou desconfortável imaginando passar por este transtorno 

[Cooprs]

So that didn’t help.  My sound bar shows WiFi not connected.