Same thing happened to me on my q990d after updating. Service centre in my location said that I should send sounbar to them or to the seller to get it repaired under warranty. Slovakia
Been told to book an engineer. I feel like is just a generic reply from customer support, their go-to response. And it seemed like the chat had no clue what I was talking about even though I asked if they're aware.
I'd like to know what Samsung actually have to say on this, if it's possible to fix it visa usb with some different firmware that can bypass the unresponsiveness.
since this merchant is unwilling to accept liability and only insisting in sending in expensive items to repair. Which personally from experience are for items that are B.E.R (Beyond Economical Repair). Go to your place of purchase, itโs still under warranty if less than a year and the retailer will deal with this mess rather than repeating to what we know to do ourselves.
Absolute, wanted to use the โAirplayโ functionality to stream some music , only to suffer like the rest of us poor folks in this forum.
Rest assure, I ainโt gonna be sending any piece of hardware back. Only to perhaps receive it back in a more damaged state. Since Samsung has violated my confidence. They need to do start talking and coming up with better solutions or replacements.
Just got off technical support chat and he had no idea of this and tried to tell me the repair would be my charge and I said I didn't cause the issue so he escalated it and I might someday get a call or email. Not holding my breath.
Truly pathetic. This is what I was talking about in my previous post. Like a generic reply you get from customer support, they don't have a clue.
This is extremely bad that we haven't heard anything from Samsung, premium top end device too. You can bet if it were one of their phones we'd have heard something by now.
