Original topic:

What if Samsung asked the customers?

(Topic created: 09-01-2025 02:59 PM)
2698 Views
Deezi
Galaxy
Options
Gaming

What if Samsung actually listened to their customers? Imagine if they asked users what they wanted to see in future software updates and design changes, and then actually delivered. No more guessing games, no more features we don't need. Just pure, customer-centric innovation. Would you buy from a brand that truly puts you first? #Samsung #CustomerFirst #Innovation..

Can y'all imagine? Actually getting our favorite gaming features back.. or Dex for windows.
I wonder how hard it would be to be a company that actually cared and valued their customers.

11 Replies
Dan2023
Honored Contributor
Options
Gaming
I don't game on my phone. Well, solitaire sometimes, but I wouldn't call that gaming. But I'm glad that I can, if I wanted to. Gaming? That's what my pc is for.

As for DEX. DEX was designed to replace your pc or laptop while away from the office, then connect to your office pc when you return. It wasn't originally created to supplement a Windows PC. Along comes the Link To Windows app and mission accomplished. It's a waste of time and resources for Samsung to continue to keep it going.

Going backwards is not innovation. We're not returning to a 3.5 mm jack or a micro SD card slot on a flagship phone either.
realaud
Honored Contributor
Options
Gaming

Once again, for those in the back. No device can have every feature that every user wants.  Choose the device that has all or most of the features you want. if a feature you want is not included in a device or an update, there is usually a reason; whether it's feasibility of implementation or not enough user interest (via proper feedback channels), or because the development team didn't want to do it in favor of some other feature.  You don't have to agree with the decisions, you have to go find something that meets your needs.


-------------------------------------------------------------
Please mark any response that helped you as your solution.
-------------------------------------------------------------