Watch not registering with Wearables app or collecting sleep data

[chonegoo]

How do I diagnose my watch to find out what is going on? And why it is not registering it with wearable and collecting sleeping data

[LongHiker]

@chonegoo Sorry that you are having this issue. Let's start with some basic information. Which watch do you have? Which phone do you have? 

[chonegoo]

Galaxy watch 3

[chonegoo]

I have registered my account, and it still shows this

[LongHiker]

@chonegoo That screenshot shows that it is collecting sleep data. If not, you wouldn't see those bars. 

What phone are you using? 

[chonegoo]

It doesn't sound my different cycles

[chonegoo]

Samung galaxy s24 ultra

[realaud]

Is it actually connected to the phone through the Wear app, or just connected via BT? Did this just start happening, as it appears it had been working? Perhaps you should try removing the watch from the Wear app, rebooting the phone and then reconnecting it.

[chonegoo]

I did it is that a couple of times yeah, it just doing it yesterday or the day before

[realaud]

Have you tried deleting the health and wear apps' cache and/or the phone's cache partition?