Watch Ultra failing to lock

[jc0187]

My Ultra has issues. Quite a few issues actually. I just recently reset it to pair with my s25. Before resetting i had issues such as 

-Random pin locking until I rebooted.

-step counter stops counting steps 

After the reset I'm now having an issue where this pile of expensive junk doesn't lock after I take it off. I use Google Pay on it which requires a pin or pattern lock. But now, it fails to lock occasionally when I take it off. Last night it happened again and I tossed it on the charger. After it charged, I removed it from the puck and the screen was still on, failing to lock.

Has anyone has this issue?

[neilth]

You should run the full diagnostics for the watch available in the Wearable app under Device care.

[jc0187]

I'll try that right now.

[jc0187]

Thanks for the suggestion. I completed the diagnostics and everything comes back normal.

[neilth]

Have you cleaned the back of your watch? Do you have any tattoos on your wrist? The optical sensors on the back of the watch need to be reasonably clean to detect removal from your wrist. I have had my Ultra for about six months paired with a Z Fold5, and it works reasonably well.

[jc0187]

Yes. The back is clean.

[Blu-Ray]

You aren't alone. I've noticed this as well. I turned the feature off and took wallet off as well. Some of the issue lies with wrist detection. I think that's where the bug is. I suggest filling a report to Samsung.

[jc0187]

That's a good idea! I'll be honest though, I don't like Samsungs line of wearables. Most of it are nothing but gimmicks. It doesn't do anything very well and what it does get right seems like a borderline miracle. I had an apple watch several years ago and that seemed premium compared to the ultra. Samsung did get smartphones right though, so there's that.

[Blu-Ray]

I recently switched from Apple Watch to Samsung watches and I'm regretting it more and more every day. Trying to track my health progress and goals with their system is simply horrible. Phone is ok but the health part feels half ***ed. Like "Here. We did this." Also, they have a seriously lacking of QC and UAT efforts in my opinion. All these bugs I'm finding are very easy to find.