Solved: Unable to Smart Switch backups from the Galaxy wat... - Samsung Community

userg16uCJv2xa · ‎08-08-2023

I'm failing at this, my watches say icant back them up. What am I doing wrong?

Thank you

Samsung_Moderator · ‎08-11-2023

Thank you for reaching out. I can certainly understand your concern with not being able to back up your watch 5 and restore to your watch 6, and I would be happy to look into this further for you. Just to clarify before we go deeper into troubleshooting, your watch 5 says can't back up watch data is that correct?

Are you using the same Samsung account on both watch?

What error message are you getting when trying to back up via your phone and the wearables app? Give this link a try for steps to properly back up a Samsung Smart Watch: https://www.samsung.com/us/support/answer/ANS00091083/

What type of device are you using with your watches?

Are you getting any errors with SmartSwitch? Give this link a try for Samsung SmartSwitch transfer symptoms: https://www.samsung.com/us/support/troubleshooting/TSG01001215/

If you have tried the troubleshooting steps provided, we recommend reaching out to customer support for additional assistance by calling 1-800-726-7864

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userg16uCJv2xa · ‎08-08-2023

I wish I could screen shot, it says no back up for this watch.

userg16uCJv2xa · ‎08-08-2023

It's really frustrating, I am pretty tech savvy but this one got me.

userg16uCJv2xa · ‎08-08-2023

Here's what it says on both the old 5 on the left and the 6 on the right

userg16uCJv2xa · ‎08-08-2023

Whoops vice versa

ChaosSaber · ‎08-08-2023

Next time, please block out your email address

ChaosSaber · ‎08-08-2023

Their screen shot shows their email address, not safe to post it on public forums due to people spamming people

userg16uCJv2xa · ‎08-08-2023

I'll have to figure out why the phone is not letting me. Thank you for your help, I appreciate it

userg16uCJv2xa · ‎08-08-2023

Any ideas Verum on my phone not letting me transfer from 5 to 6.

aaronwt · ‎08-08-2023

I had this problem tonight with my Watch6. I had reset the watch five times. And deleted backups, after resetting, before going through the process of adding a new watch again. Finally, after the sixth reset, everything from my Watch5 was transferred to my Watch6. From my Watch5 backup. All my watch faces, that I had purchased through Google, were now on my watch6. No idea what the issue was. But I'm just glad that everything finally transferred over.

Original topic:

Unable to Smart Switch backups from the Galaxy watch 5 to the watch 6 as it's saying it can't be backed up

Original topic:

Unable to Smart Switch backups from the Galaxy watch 5 to the watch 6 as it's saying it can't be backed up

1 Solution