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Original topic:

Ultra watch scrolling

(Topic created: 07-13-2025 03:09 PM)
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Rayzer
Sun
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Galaxy Watch
Is the scrolling function on the Ultra supposed to work like my previous Watch 5 Pro? I am able to adjust things like the brightness by going in a circle on the graphic, but when it comes to scrolling a "SETTINGS" menu selection, you can go down by starting at the 6 o'clock position, and then when it reaches 12 o'clock, it will scroll up until returning to 6, where it goes down again.

image
Scrolling from 8 o'clock to 4 o'clock


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Scrolling from 8 o'clock to 4 o'clock


It isn't that big of a problem until you attempt to scroll through hundreds of messages on the watch. You have to swipe right on every single message and are unable to circle the outer rim of the watch to scroll through them.

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Scrolls down from 6 to 12 o'clock, then up from 12 to 6 o'clock

I ran the diagnostic for the Ultra, and there are no apparent defects or problems. I absolutely love ❤️ the watch and have even gotten used to sleeping with it for the health diagnostics. I hoped Samsung would have incorporated the rotating bezel this year in the Ultra 2025, and I would have upgraded.

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Diagnostic test, Samsung ULTRA Watch.


1 Solution


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Solution
LongHiker
Galactic Samsung Care Ambassador
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Galaxy Watch
Have you tried wiping the cache partition on the watch or completely resetting it?

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5 Replies
LongHiker
Galactic Samsung Care Ambassador
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Galaxy Watch

@Rayzer The scrolling around the outer edge on my Galaxy Watch Ultra works exactly as expected. Scroll clockwise to increase the setting. Scroll counter clockwise to decrease the setting. The operation does not reverse direction in mid motion. 

Rayzer
Sun
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Galaxy Watch
My watch5 Pro would progress clockwise as you moved your finger around the dial from 1 to 12. My watch Ultra progresses clockwise from 1 to 6 and then progresses counterclockwise from 7 to 12.
When scrolling through messages it just moves back and forth on the same one to almost the next. 1752525679616.gif
Solution
LongHiker
Galactic Samsung Care Ambassador
Options
Galaxy Watch
Have you tried wiping the cache partition on the watch or completely resetting it?
Rayzer
Sun
Options
Galaxy Watch
Wiping the cache did not do it, but a complete reset did.
It even upgraded some of the graphics in body composition and oxygen levels. Thanks for the help. Again 🙏
LongHiker
Galactic Samsung Care Ambassador
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Galaxy Watch
Glad that I could help!