Original topic:

Galaxy Watch 7 doesn't vibrate when receiving text messages

(Topic created: Monday)
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thomasNg
Asteroid
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Galaxy Watch

For some reason, my Watch 7 doesn't vibrate when I receive text messages. It's really weird. My niece's Watch 4 has the same problem. I've missed a lot of notifications. After I reset it, it still doesn't work. Does anyone have the same problem?

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LongHiker
Galactic Samsung Care Ambassador
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Galaxy Watch

@thomasNg What do you have the Watch's sound set to? Is it set to vibrate? 

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thomasNg
Asteroid
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Galaxy Watch
I tried to put it on vibrate, but even though I set it to sound, I still didn't receive any.
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LongHiker
Galactic Samsung Care Ambassador
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Galaxy Watch
In the watches sound settings, check the vibrate setting. Does it vibrate for phone calls?

On your phone do you have the notifications set to sound?
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Galaxy Watch

I have found that you have to allow vibration in the app settings on the phone app for it to vibrate on the watch.  If you have your notifications set to silent on the phone, and don't turn the vibration on, the notifications will be silent on the watch, which includes no vibration.  if you want your notifications to be silent on your phone, you can set it for alert and vibration and make your *notification sound* for that app "silent". If you have it set to put the notification icon on the watch screen, you will see you have a notification when you glance at the watch, but you won't get a vibration when it arrives, so that it may be hours later that you finally notice you had a notification.

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Watch

Thank you for reaching out, thomasNg. I can certainly understand your concern with your watch not vibrating when getting text messages. In order to better assist you, can you please advise if you are using Google Messages or Samsung Messages?

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