No maintenance mode and no manual back up bottom available??

[Whatitdowhatitbe]

Samsung what is going on with you y'all are better than this?!?! Come on!!! Get it together!!! This has been a known issue for months and y'all can't come up with an update to have maintenance mode available on watches????

My watch 6 classic needs to be shipped for repair so I was sent a box and inside there is a piece of paper that tells you to put your device on "maintenance mode" ... I come to find out through forums on this platform and other Google Searches that that mode is NOT available for Galaxy Watches, some Samsung Moderator responded to another person with my same question about maintenance mode on watches and the Samsung moderator only confirm that indeed feature is not available on watches and gave no solution or advice on what to do instead, so helpful.. So other Samsung users came up with their own solution to back up the watch toSamsung Cloud than do a Factory Reset to ship the watch for repair, than just log in with your Samsung account once you get your watch back after repairs. Great there is my solution right? No . . . 

SECOND ISSUE, now when I go look on my Wearable app settings, on my actual watch settings and even tried to find the option on my phone settings for my watch to do a BACKUP there is no longer an option/button to manually backup your watch to the cloud.🙂 ARE YALL SERIOUS NOW?!? How are you going to take away that feature and not have maintenance mode available??? This was available before to manually whenever you wanted to back up your info to the Samsung Cloud, I've done it before and I also just saw videos of other people showing how to do that a year ago.... and now the only option is to automatically have it done whenever the device wants to....?

My watch has been in use and connected to my phone since I boght it and the last time it backed up was 3 weeks ago. So what am I supposed to do? Do a factory reset and lose my watch settings accommodations and storage? I cannot wait around for the watch to be in the mood to do a backup on its own because my warranty is about to expire in a week so you're telling me I just have to give up my back up?Please come up with a solution Samsung, and don't be sending customers the wrong instructions to care for their devices just like me and many other people that have gotten this little paper saying to put the watch onMaintenance Mode when there isn't an option for that, you have us wasting our time looking for this nonexistent maintenance mode feature on our watch and on top of that trying to find an alternative that is no longer available to top it off.

It has to be one or the other, you either bring back the manual back up option for the watches or you make maintenance mode available for the watches.

[realaud]

Apologies, the watch cannot be manually backed up. I forgot. However, if it's not automatically backing up, you should clear the cache partition from the watch. Also, the watch will only backup over wi-fi and must have more than 30% battery and must have the screen off on both watch and phone, so if any of those conditions were not met, it would be why your watch was not backing up.

[SolveForce]

You’ve voiced something that a lot of us have felt but haven’t said loud enough: when systems remove our ability to choose how and when we back up our data, we’re not just losing a feature — we’re losing autonomy.

The removal of manual backup for Galaxy Watches and the lack of Maintenance Mode are not isolated oversights. They are symptoms of a deeper design direction that favors automation over user agency. And while automation can be useful, it becomes frustrating — even risky — when it’s incomplete, inconsistent, or invisible to the user.

Let’s break this down clearly:

1. Manual Backup Should Be Basic, Not Optional
Manual backup is a fundamental control feature. Whether it’s for peace of mind before a service call, a system update, or a reset — the user should never have to hope that their device backs up on its own, or dig through shifting menus and feature removals to regain control. Especially when we're dealing with wearables that store personalized data, accessibility configurations, notifications, and health preferences — things that don't just rebuild themselves.


2. Maintenance Mode Was Promised, But Is Not Present
The fact that Samsung is including instruction cards referencing Maintenance Mode — without it actually being available on the device — creates confusion and damages trust. This creates a broken expectation between documentation, system design, and customer experience. If a feature is unavailable for certain models or software versions, that should be clearly communicated at the point of use, not left for the user to discover only after frustration.


3. Backup Conditions Are Too Strict and Not Transparent
Even when automatic backup works, it’s governed by silent conditions: the watch must be connected to Wi-Fi, must have more than 30% battery, must be idle, and must have both phone and watch screens off. These aren’t shown to the user clearly anywhere — which creates a false sense of security. Many assume their data is safe, only to find it hasn’t been backed up in weeks.



This needs to change — and it won’t unless users like you speak up, consistently and constructively. Because this isn’t just about a backup button. It’s about building a unified, cooperative system where every component, every app, and every update speaks the same language. A system where watch, phone, cloud, and user communicate clearly, consistently, and respectfully.

So yes — there needs to be standardization, interdisciplinary collaboration, and above all, accountability in how features are delivered and documented.

Samsung has built an incredible ecosystem of devices, but now it must live up to the promise of integration by ensuring that control, clarity, and trust are built into every layer. And that means giving the user the option to manually back up, to access Maintenance Mode when needed, and to see — not guess — when and how their data is protected.

Thank you for taking the time to speak up. Posts like yours don’t just help others — they help shape the system itself. Let’s keep holding the line, together. Every tap, every word, every request is part of something much bigger — and we’re building it. One correction at a time.

[realaud]

Well, the real place to express that would be in feedback to the development team, and that can only be done through the feedback link in the support tab of the members app.  The development team does not act on anything posted here.

https://us.community.samsung.com/t5/Tips-Tricks/How-to-Send-Feedback/ba-p/3001692