New Watch won't show up in Samsung Find

[Jtretakoff]

Just got a new Watch 6. I have another 6, as well as an old Galaxy Watch (love those bezels!). In the Wearable App, I can see both 6's; great. When I go to the new 6 and click Find my Watch, it brings me to the new Samsung Find app, which shows all my other watches... But not the new 6. How can I register the new 6 with Find? 

[LongHiker]

@cvcalhoun I'm guessing the issue probably has to do with using a non-Samsung phone. Sorry I don't have a solution. 

Have you submitted an error report via the Samsung Members app? 

[cvcalhoun]

@LongHiker, that was never an issue with my Samsung Galaxy 5 Pro, which I traded in for this, so I have no idea why it would be an issue with this.

And I can't use the Samsung members app, because it can't be installed on a non-Samsung phone. 

[realaud]

You should be able to put in an error report via the wear app.  Watch settings/battery & device care/diagnostics. Scroll down to send feedback and submit an error report.

[RedOregon]

https://play.google.com/store/apps/details?id=com.google.android.apps.adm

[cvcalhoun]

@Galaxy, that works to find my watch from my phone, or my phone from another phone. But it can't be installed on my watch, so I can't use my watch to find my phone the way I used to with my prior watch. 

[CharlieTierrax]

Hello there! Have the same issue with Watch Ultra. As Samsung Support didn't provide the "proper wat to address the situation"...I did it by uninstall/disable/force stop the Find app, Wearable app, turn off Location on both smartphone and smartwatch, clear cache too...reinstall the apps mentioned above..reset the watch and reinstall from a backup.

So far, it is working as intended. IMHO: I learned the "Art of Troubleshooting" as a kid...and short-circuiting & burning too many electronics. Now as an Engineer w lots of experience in Troubleshooting, Samsung is missing that area by not performing the role of Troubleshooting appropriately. Also, for every electronic device been created, a proper service procedure should be available, NOT a generic one to be used on all "similarly units. Otherwise, reputation will impact the business...most of the time I am not wrong. Let me know if my response helps you to fix the issue.

[cvcalhoun]

@CharlieTierrax I assume all you can do with Samsung Find is force stop? There don't seem to be any options to disable or uninstall.

How do you clear the cache?

[CharlieTierrax]

https://www.myhealthyapple.com/how-to-clear-the-cache-on-your-samsung-galaxy-watch/

[CharlieTierrax]

...yes, you are correct! It was the Google Find app that I deleted. Sometimes you have to "think and behave like a computer" so you can resolve the problem. There is a lot of information on the web, just look at it, try to understand the process AND take the risk. If you have a backup, you are good.

[cvcalhoun]

@CharlieTierrax The bad news:  All of this still didn't make Samsung Find work.  The good news:  Google Find does work.  It's $10 a year, which I rather resent paying when Samsung is supposed to have a native function that does the same thing.  But still worth it not to have to either a) spend more hours figuring this out, or b) do without what is a critical function for me.