Original topic:

New Watch won't show up in Samsung Find

(Topic created: 06-29-2024 02:12 PM)
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Jtretakoff
Cosmic Ray
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Galaxy Watch

Just got a new Watch 6. I have another 6, as well as an old Galaxy Watch (love those bezels!). In the Wearable App, I can see both 6's; great. When I go to the new 6 and click Find my Watch, it brings me to the new Samsung Find app, which shows all my other watches... But not the new 6. How can I register the new 6 with Find? 

118 Replies
Robin621k
Honored Contributor
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Galaxy Watch
Factory reset the watch?
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realaud
Honored Contributor
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Galaxy Watch

Trying to avoid that, since clearly the error is with the find app due to the update, not the watch.


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Robin621k
Honored Contributor
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Galaxy Watch
Wipe cache partition, Good Guardians app booster?
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realaud
Honored Contributor
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Galaxy Watch

Did all that immediately after the update.  Even cleared the watch cache.  It's really weird, the watch clearly shows in my account as registered.  It shows as properly connected to the phone and works perfectly - getting notifications and the like.  It shows up in Smart Things, where it says my status is connected and if I tap "find", it very briefly flashes the watch 7 on the map,  and then it immediately disappears (it is currently where I am) and then goes to the other devices and the list does not show the watch 7 at all.  


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Robin621k
Honored Contributor
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Galaxy Watch
Did you update the watch? I think there is a software update.
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realaud
Honored Contributor
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Galaxy Watch

Looked for an update, there is none.  But, as I said, this is clearly a find app issue, as the watch is listed everywhere else it could possibly be on the phone.  It's in my account, it's in the watch manager and Wear app, it's in Smart Things and it's in Google.  I think I just won't worry about it and see if the support team comes up with anything useful.  And, I'll just use Google find in the unlikely event I am separated from my device.  Unlike others on this app, if I have a workaround solution, I'm not going to keep banging my head against the wall insisting that Samsung fix it. It's just one more Samsung service that I won't use.

 

See, I told you - if I go to KFC they are out of chicken.  It could be worse, there was a lot more that could have gone wrong with the update.


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Robin621k
Honored Contributor
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Galaxy Watch
True that!
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Franknitti25
Constellation
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Galaxy Watch
So where can I take this watch to get it looked at??
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realaud
Honored Contributor
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Galaxy Watch

If you are having issues with  your watch, open the Members app, go to the support tab and scroll down to "find a service center", or If you are near a uBreakiFix location, bring it there.


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Galaxy Watch

I've watch 7 & Ultra connected to S24 Ultra. I can not see both of these in Samsung Find App/ website. When I open the find app on watches, it says 'Your watch hasn't finished registering to your Samsung account yet. Try again later.

 

I've been using these 2 from pre-order and I see them registered to my email under my Samsung account.