Original topic:

My Samsung Watch 5 is Garbage

(Topic created: 09-21-2024 09:57 AM)
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aaaaaaaa11
Constellation
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Galaxy Watch
  • Every few weeks all my settings reset (I guess when there is an automatic update?). I have to manually shutoff Health notifications repeatedly (I don't want reminders throughout the day telling me to stretch or telling me how great I'm doing hitting the goals that the app has laid out for me, and I don't want it to auto-record jogging or any other activity).
  • I set the pin to only have to type it in one time each time I wear the watch, now suddenly I have to type it in each time I look at the watch
  • I want to use this for sleep tracking, but if I get up in the middle of the night to use the rest room it can't figure out that I've got back to sleep afterwards and tells me that is my wake-up time, and some nights it tells all the advanced details like how many times I woke up and how much actual sleep I got, and sometimes it doesn't give me any of that whatsoever (just bed time and wake up time) - with no mention of why.  I've tried wearing it super right close to the wrist, loosening it 1 notch and shoving it further up the arm until it's tight, and wearing it upside down (contacting against bottom of wrist rather than top) with no positive results.
  • I no longer get any text message or Line message notifications on the watch, even though I haven't adjusted my settings. 

I've wasted so much time re-configuring my watch over and over already, and I'm having so many issues, that I don't even know where to start. I truly hate this watch but I paid a lot of money for it, and I would appreciate if it actually did any of the stuff that it claims to do. 

@Support 

 

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LongHiker
Galactic Samsung Care Ambassador
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Galaxy Watch

@aaaaaaaa11 If all of your settings reset every few weeks there is something wrong with your watch. I would contact Samsung support about getting it looked at. https://www.samsung.com/us/support/contact/

The other items mentioned could be caused by your watch not detecting that it is on your arm.  

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aaaaaaaa11
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Galaxy Watch

Ok thanks I will do that, just edited the original post to include all of the troubleshooting I've done to make sure it's detecting my arm while I'm sleeping.