Issues with Galaxy Watch 4/5/6 after Watch UI 6 Update

[Sajithkumar392]

Dear Samsung Team,

I am experiencing several issues with my Galaxy Watch 6 after updating to Watch UI 6:

1. The watch frequently locks by itself without reason.

2. Heart rate tracking is not functioning properly, even when continuous monitoring is enabled.

3. Sleep tracking has completely stopped working.

I have already tried troubleshooting steps, including restarting, checking settings, and performing a factory reset, but the problems persist.

These issues have significantly impacted my user experience, and I hope they can be resolved soon. Please advise if there is a fix or if a patch update is in progress.

Thank you for your support.

Best regards,
Sajith Kumar 

[Blueeyedkitten32]

I finally cleared the cache on the watch haha 

[realaud]

Did it help, or you haven't got to test it yet?

[Blueeyedkitten32]

Galaxy watch 6 and it's paired to samsung galaxy S24

[realaud]

It's trickier on the watch than the phone. If your watch dialed 911 you probably tapped the home button 5 times in rapid succession rather than more slowly. You really only need to tap it 2-3 times. I usually just press and hold for a beat.

[Blueeyedkitten32]

Lol I did i mean if you look at the instructions it does say to keep pressing it lol so that's what I did. 

[userpCJNx6V7HS]

I'm having the same problem with my new watch7 (s25 ultra)