Original topic:

Galaxy watch ultra keeps asking me to reset my watch

(Topic created: yesterday)
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T0m8t0s0up
Asteroid
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Galaxy Watch
This is really annoying and I can't find a solution. Every other time I charge my watch, I get a disconnected notification on my watch saying I need to disconnect and reset to pair my watch again. This only started happening after I used smart switch from my s24 ultra to my new s25 ultra. I keep seeing other people have the same issue but no response from Samsung. It's really annoying to reset the watch ever week and adjust my settings and apps and stuff. Really thinking of just quitting on it. This has been happening for two months already (since the s25 ultra came out). 

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10 Replies
Blu-Ray
Cosmic Ray
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Galaxy Watch
Check the forum. You're not alone. Many of us are on our 6th/7th time dealing with this. Lots of possible fixes, tried them all and none of them worked.
T0m8t0s0up
Asteroid
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Galaxy Watch
Yep, just factory reset it from the google find device app. Crossing my fingers it works
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realaud
Honored Contributor
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Galaxy Watch

Anyway, this is from the other thread posting what the development team said:

realaud_0-1742331579371.png

 

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dortyboy
Red Giant
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Galaxy Watch
I would just back it up and reset it. Its just the watch. It takes 2 seconds to set it back up
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T0m8t0s0up
Asteroid
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Galaxy Watch
Funny enough, it gives me errors when restoring a back up. And it's not the issue, as you can read above, I have been resetting for two months, it's just tedious and I wanted to post so Samsung can, see that another person has the issue as well
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betancd
Sun
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Galaxy Watch
The last time I had that issue it was because my Google account somehow got disassociate with my watch
Robin621k
Honored Contributor
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Galaxy Watch
I don't understand why this keeps happening to some people.
I haven't experienced this situation myself.
I went from the S24U to the S25U both paired to my Watch Ultra and my Watch 6 Classic. I am not using LTE on either device.
I used Samsung Smart Switch to set up my S25U and it worked flawlessly for both watches when I transfered to new phone.

Is your watch using LTE ?

Have you tried setting up as new?

I would try going into Accounts and Backups and deleting all backups that are stored on Samsung Cloud and start fresh.
T0m8t0s0up
Asteroid
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Galaxy Watch
Yeah it's LTE and I just factory reset it, so I'm hoping maybe that helps
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realaud
Honored Contributor
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Galaxy Watch

Are you by any chance using Life360?  There is another discussion on this matter going on here and the answer to feedback was that Life360 was somehow interfering with something and the suggestion from the developers was to temporarily stop using Life360 while they worked on a patch. Those who paid for this service don't want to disable it for any length of time, so I posit that perhaps just either not allowing it to send notifications to the watch or disabling the watch companion app (if there is one).  If you are not using Life360, I don't have an answer for you, but do make sure to put in your own error report trough the feedback link in the support tab of the members app.

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