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Galaxy Watch Ultra/7 freezes during workout after last upgrade

(Topic created: 04-25-2025 02:16 PM)
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user0o6e9eBVVY
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Galaxy Watch

After the last update the screen stops updating and will go blank during updates. It takes several seconds after turning wrist for it to come back. IF you press button or tap screen it comes back. Basically, made the watch useless during the workout. I want to roll back update or get a fix from Samsung. I have also seem multiple other threads on reddit and other forums with same complaint.

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73 Replies
m0nk
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Galaxy Watch

Can they atleast give a official reply somewhere? This bug is now 1 week old.. and makes any form of running exercise useless for me.

userbWy6gCXzjg
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Galaxy Watch
Same problem here on the Watch Ultra. Really has me thinking about switching back to my apple watch and iPhone 15 pro max that I have. Kinda regretting going Samsung. I go running outside multiple times a week and waiting for 5-10 seconds for the workout screen to unfreeze every time I look at the screen is aggravating to say the least. Just glad I'm not the only one.
chv
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Galaxy Watch

In the other thread of another topic it took them weeks to respond. Maybe you should go back to the Apple Watch, it’s apparently what all the Samsung employees and managers must be using.

Personally I hope the new Garmin Forerunner watches will be released any moment, I am so ready to switch.

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Members_sz6z3HZ
Cosmic Ray
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Galaxy Watch

Same issue here, nothing I tried helps.

 

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Rens1
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Galaxy Watch

Same issue here, rebooted, disconnected and performed a hard reset but the timing still 'freezes' during a workout. 

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JTjr
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Galaxy Watch
same.
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NikkiCanada
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Galaxy Watch

I am having the same problem as others have reported after the latest update.  Workout screen freezes and requires manual intervention to wake up the watch which is extremely frustrating.  Please fix ASAP!

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Alex_12
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Galaxy Watch

I have the same problem, it's driving me crazy. I bought this watch just a month ago and I already regret it. How can they ruin a basic function with an update? 😞 and where we can complain about it? 

 

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zazenke
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Galaxy Watch

may 10 update and fix it issue

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DANOFDANGER
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What are you trying to say, that there is a update coming on may 10 ? If so where is the source for this ?