Galaxy Watch 6 Wallet issue

[kenstersam]

I am unable to add my American express card from the phone w to my Galaxy watch 6 classic.

The registration fails every time.

I have tried removing and re-adding it with no success.

Any help would be much appreciated. 

[kenstersam]

Thank you

[CompassRose]

*After some feedback I edited this post for clarity.

I had the same issue and was able to fix it by Resetting the "Pay" app as follows (there may be other ways to do this)":

On my Phone, I opened the Wear app for my Watch.

• Opened "Watch Settings"
• Selected "PAY" (my watch does not have Wallet)
• In Samsung PAY I opened the upper right three dots menu
• Picked "Settings"
• Picked "Reset App" and went from there

I found this information under "Uninstalling Watch Apps" on this page: https://www.samsung.com/us/support/answer/ANS00061436/

I sure hope this works for others. I had tried everything else - even factory reset the watch. Amex wasn't able to help either.

[kenstersam]

Hello
Thank you for your reply.
Forgive me but the Wallet app no longer even sits inside the wear app.
Also Samsung pay is called Wallet now.
I couldn't even find the settings you are referring to.
Thanks again

[CompassRose]

Hi,

As you say, the different Watch generations may be a part of the issue in finding a fix. Mine is an (ancient, but working perfectly) Watch 4, and has Pay, not Wallet - although my S25+ has Wallet and they work together.

I know this is a "Watch 6" question, but I found this page while I was looking for a solution and therefore posted my findings here. Maybe someone else with an older watch will also find this thread.

In the meantime, I've uploaded these images in the hopes it is useful for someone out there.

Here is where I selected Pay in Watch Settings in the Wear app on my phone:

Then I selected Settings in the menu:

Then Reset App:

Best of luck to all...

[kenstersam]

Thank you

[realaud]

It does, it's in the Wear app/watch settings/wallet, but you cannot reset it.

[kenstersam]

I know ...what a headache 😫

[realaud]

As you can see, the Pay app for the watch used to be separate from the wallet, now it is not - everything is integrated. You have to add cards to the watch through the wallet app. First add them to the wallet, then import them to the watch plug in. The only reset you can do would be to the wallet app on the phone, which may help the watch issue, since on the app it's not an actual fully baked app, but a plug in.

[kenstersam]

Yes I understand...thank you

[internaut]

I am also having this problem. I had my AMEX on my watch for years and then Samsung pushed a mandatory update to my phone and suddenly it told me I couldn't use my AMEX for payment from my watch. Removing and re-adding it does not fix the situation.
GS21U + Galaxy Watch 6 Classic