Active2 screen detached from bezel, can it be repaired

[communityuser75134]

 

Hello everyone!!

Active2 screen detached from bezel,screeninactive but still vibrates, can it be repaired? Best buy and unbreak said they can't fix it

[Grayo]

Hello! Can you please provide a picture?

[communityuser75134]

 

[Grayo]

I believe your best bet is to request service through Samsung.

[communityuser75134]

Thanks bro

[Grayo]

Of course, keep me updated!

[cwinkler]

Mine did that when I was removing a screen protector to trade it in for a Watch4. Screen came back with lines through it so basically made it worthless as a trade in. Ended up having them just throw it away. With the price of refurbished watches, or sale prices, might be cheaper and faster to just get a new Watch2. Or upgrade to a newer model if you want to switch to WearOS from Tizen. Good luck whatever you decide.

[Samsung_Moderator · Accepted solution]

Thank you for reaching out and welcome to the community. I can certainly understand your concern with your watch screen being disconnected from your body and I would recommend a service repair. As your device is out of warranty, you would be responsible for the cost of the repair. Please reach out to our customer service team directly at 1-800-726-7864 for the best repair option.