I purchased a new UNLOCKED S25 Ultra direct from Samsung about a week ago. I previously had an S22 with dual sims, one on Verizon, one on FirstNet. When I tried the dual sim setup about three years ago, it was a nightmare, but eventually, everything worked after weeks of troubleshooting and tech support from Samsung, Verizon, and AT&T.
Here I am in the same situation once again. I moved my Verizon line first and told them I was going to use dual carriers. All was good. Then, I went to insert the physical AT&T SIM card that was previously in my S22, but it wouldn't work. After lots of chat time with AT&T and going through about three different reps, I finally found a good one who said I didn't need the physical card and she programmed a new eSIM for the phone. I downloaded it, but it would not work. I get a message on the S25 that says: Sorry, your device can't be activated on another carrier's network right now. For help, contact Verizon. I also see a scrolling message across the top of my S25 screen that says "Verizon * Network locked *No service (the latter referring to the second eSIM for AT&T FirstNet, I presume).
When I restart the phone, I get a Verizon splash screen that was never there until I activated the one with them first.
Many countless hours later, a CS rep opened up a case to "unlock" the phone. I just received an email stating my request to unlock was denied.
So, back on the chat with Verizon. They straight up tell me the phone is not locked on their end, and instead, it is locked by Samsung. I ask for a supervisor, who only collaborates that the phone is unlocked and it's because of the Samsung direct purchase. AT&T points the finger at Verizon, and says it's on them.
I'm about to lose my mind. Does anyone have a solution? I have three more days to mail in my S22 trade-in to Samsung. At this point, I'm about ready to cancel the whole purchase.
