S25 updated and now Spectrum app won't open?

[kdog3ss]

My phone updated this morning and my Spectrum app will now not open. I've uninstalled and pre-installed it multiple times with no luck. My wife also has a S25 that did not update and the app still opens on hers with no problem. Any ideas?

[Dan2023]

Sounds like Spectrum needs to update its app to the new version. You may have to access your Spectrum account via a web browser until they do.

Please check the Play Store for any updates that may not have been installed.

[meself]

Would need to let spectrum know

[brad40]

What did your phone update too? That's the first question you want to figure out

[LongHiker]

@kdog3ss Did you wipe the device cache partition after the update? I recommend that you do this after every device update. It wipes out incompatible or outdated cache information which might be incompatible after the update. It does not erase any user data nor applications.

To wipe the device cache partition:

1. Power off your device.
2. Power up while holding down the Volume up key and the Side key until the Samsung logo appears. 
3. An Android recovery menu will appear.
4. Use the Volume down key to scroll down to Wipe cache partition.
5. Click the side key to select it.
6. Use the Volume down key to scroll down to Yes. 
7. Click the side key to select it. The Cache will be wiped almost instantaneously. 
8. Click the side key to select "Reboot system now" 

[kdog3ss]

I was able to do a reset excluding these items and that did the trick. 'Security settings', 'Language settings', 'Accounts', 'Personal data', and 'Settings for downloaded apps'.