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09-23-2025
09:46 AM
(Last edited
09-25-2025
01:42 PM
by
SamsungJoJo
) in
If anybody can help, my girlfriend's S25 ultra has glitched since she's gotten it. It freezes, it said certain apps won't respond. It's been reset, apps have been deleted and reinstalled. Really hit a wall
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09-23-2025 09:53 AM in
Galaxy S25Has she run a diagnostic on the phone? What kind of apps are freezing or not responding? Are any error messages appearing? She's already reset the phone, did she reconfigure and download her apps from scratch, or did she install a backup? There may be an app interfering, she should check her battery optimization settings and background usage. If none of that helps, it's time to put in an error report. It's best to do it immediately after an event so that the logs contain the information. https://us.community.samsung.com/t5/Tips-Tricks/How-to-Send-Feedback/ba-p/3001692
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09-23-2025 12:36 PM in
Galaxy S25- Mark as New
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09-23-2025 04:23 PM in
Galaxy S25