I purchased an S25 Ultra, 512gb Jet Black phone. The S-Pen rattles when I tap the left half of the screen and it sounds like something is broken under the glass when I navigate the user interface.
The S-Pen also rattles when my phone is on vibrate and it sounds terrible. It does not matter if the S-pen button is facing up or down when inserted and no debris is inside the pen cavity.
The rattles completely stop if I lightly touch the pen button when installed or if the pen is completely removed.
I still have my S24 Ultra and the S-Pen does not rattle at all, under any condition.
I have noticed that the S-Pen material is different between the S24 and S25 Ultra phones. The S24 Ultra S-pen appears to have a rubber coating, while the S25 Ultra feels like plastic. Unfortunately the S24U pen does not fit in the S25U.
The camera rattle (known and by design) + s-pen rattles makes the phone feel really cheap, no where near the 1400.00 price tag. And with the inevitable upcoming A.I subscription enforcement, I can't justify the price even with the amazing trade value for my S24U.
Before I return my S25U, is there anything that I can do to resolve this?
Regarding AI subscriptions, we have seen where Google is charging a fee. However, at this time, Samsung will not be charging for the Galaxy AI features.
With the S Pen rattle, you would need to have that evaluated by an authorized technician, as they would be qualified to tell you whether that is a concern or not. You can use the following link to find a list of service centers in the U.S.: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.
