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6 hours ago (Last edited 6 hours ago by SamsungRei ) in
Galaxy S25"This is NOT about battery drain but about extreme, localized overheating near the SIM tray/CPU, making the phone unusable for gaming. Please do not merge this with unrelated battery drain topics
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6 hours ago in
Galaxy S25Hello, Welcome to the Community. We understand the concern of the phone overheating.
Try clearing the cache partition. To get to recovery mode:
- Turn off phone
- Once off, hold down volume up and power buttons simultaneously
- When Samsung logo appears, release power button BUT KEEP HOLDING VOLUME UP until the recovery menu appears
- Use volume buttons to navigate down to clear cache (NOT CLEAR DATA/ FACTORY RESET)
- Use power button to select.
If you're receiving an overheating message check out the following link:
https://www.samsung.com/us/support/answer/ANS00076952/
You can also try the troubleshooting steps here: https://www.samsung.com/us/support/troubleshooting/TSG01001413/
We also recommend submitting an error report to provide the information to Samsung. https://us.community.samsung.com/t5/Tips-Tricks/How-to-Submit-an-Error-Report/ba-p/3001692
If you've tried troubleshooting above, when it comes to problems overheating, repairs would be recommended. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
For international customers, please use this link: https://www.samsung.com/us/common/visitlocationsite.html
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
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