Original topic:

Phone cannot dial my home number, just started today

(Topic created: 10-06-2025 02:31 PM)
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Pete430
Asteroid
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Galaxy S25

I've been using my S25 for months now, often calling my land line to talk to my sons.  Just today this stopped working -  The phone won't even dial the home number.  It can dial every other number I tried, and the home phone can dial my call. I rebooted the phone, updated the software, cleared cached, none of this made any difference

6 Replies
LongHiker
Galactic Samsung Care Ambassador
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Galaxy S25

@Pete430 Can you walk through what happens? 

You punch in the numbers and click the green dial button. Then what happens or doesn't happen? 

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Pete430
Asteroid
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Galaxy S25

Nothing happens.  I have it on speaker so I can hear it better. I dial the number, hit the green button, and there's no sound,  no dialing sound, nothing.  

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LongHiker
Galactic Samsung Care Ambassador
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Galaxy S25
I would reach out to your carrier and ask them to help you troubleshoot.
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Dan2023
Honored Contributor
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Galaxy S25
I would refer you to your carrier as you pay them for the calling service and are your best, first resource when issues arise. If there is a bug, then they will need to contact Samsung for a patch.
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Marvie
Constellation
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Galaxy S25
Phone on tablet won't dial my phone
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Pete430
Asteroid
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Galaxy S25

The problem fixed itself.  I tried the number yesterday and it worked, and has worked since. I didn't do anything knowingly that fixed it, but it's working now.  Thanks all for your responses