Since the end of october, i've stopped receiving text messages. From the day when it started.I didn't really pay much mind to it.I was going to get a new phone in service provided the next day. As soon as I activated that phone the next day, same thing, I was not receiving text messages except from from one person and otp messages.. after spending over 40 hours on the phone or in person in the store with the service provider, changing phone numbers twice and send cards twice. Can that figure out what the problem was?So i'm beginning to december.I once again switched service providers.Got a new phone a new phone number and even this time signed it a new gmail account as soon as I activated the phone.Same thing, same one person.I'm receiving messages from and otp messages and nothing else.. i have switched phone numbers, and sim cards.Had the phone reconfigured, and still to no prevail.. i have done me safe and was running out of options. So I even tried last night using copilot to try to figure out the issue and after two hours of messing with that, the only thing i've found out that was interesting was i'm unable to turn on notifications in my carrier service app.. even after resetting the phone resetting the mobile network clearing the cache and data inbmessages. STILL NOTHING..
I HAVE NO CLUE WHAT ELSE TO DO. WHO ELSE TO TALK TO OR WHERE TO GO? IF SOMEBODY HAS AN IDEA, WHAT'S WRONG? I WOULD VERY MUCH APPRECIATE YOUR HELP....
This isn’t your phone, SIM, or carrier anymore. The pattern—only receiving OTPs and messages from one person across multiple phones, numbers, SIMs, carriers, and even Gmail—points to a corrupted SMS routing profile on the carrier backbone or Google RCS provisioning servers tied to your device ID/line history.
That’s why Carrier Services won’t enable notifications and why nothing fixes it locally.
Real fix: Call your carrier and demand Tier‑2 or Network Engineering. Ask for a full SMS/MMS + RCS reprovision and HLR reset. Those exact words.
If they refuse, file an FCC complaint. This forces backend engineers to rebuild your messaging profile.
In each case using new identity etc, was a restore saved data used? That is not mentioned, but this could be repeating from restoring the same failed settings. It also could be the network is not provisioning and it seems to have to do with that one contact that only gets messages through using OTPs to view them, while other messages go to nowhere and hang.
My only suggestion is turning off RCS chat feature in Google Messages, see what happens. If that turns out to work, then the networks are either not using the RCS format exhaustively (for every account user) or Google's Jibe is somehow failing.
After the first attempt at changing carriers and bring same number I retrieved data but since then no I have saved my photos to a drive. And just started fresh with everything else. Even the 650, some contacts I had from work. And family and friends and different. It's a sports club, isn't the social clubs. I was in. I just said the heck with it and let everything go to try to solve the problem because me not being a tech guy. I didn't know what all it could be attached to the hack for sure. They were using my google wallet and accessed my bank accounts but I didn't know anything else.. last night, I attempted to call Bruce mobile and tell them exactly word-for-word what I was told to say. And I was told that the person on the phone, even though I went over everything that we had tried to do previously, and it was on record that we had tried to do. He wanted to start from step one and do everything all the restarts and everything on their list again before attempting to send me to a engineer or tier two.So I got p***** off and said, I was going to report them today to the fcc
Sounds like the phone number was hijacked then that was used to get into those accounts. Once that happens, the thief can have financial institutions provide 2FA codes to the phone and they'd get them for logins. Once they have phone number, they get the carrier to provide a login for their device.
Somebody else mentioned about a jib like I said, I'm not a big tech guy or computer guy. I've been ryan my own business building houses for the last twenty five years,. But in the last 2 months, I have learned a whole lot. I pretty much can tell the people on the phone at customer service. When they're making me go through the c*** over and over and over again, I can be there and doing it before they even spit it out what they want me to do next. But I sure would like to get to the bottom of this.It just doesn't make any sense.. the fraud department at my bank said that because they got my bank card, which was attached to my Google wallet. Maybe somehow they were attached to my Google, which made sense a little bit to me. Being that I changed everything else. And and I was changing emails, creating new ones every single time, but in my searches of trying to get to the bottom of this, I went somewhere through google, and ended up being able to see 9 old email accounts over the past 10 years that I've had deleted over time. And 4 of them were in my recent attempts of fixing this phone issue that I had deleted before creating on a new phone new email accounts, which led me further to believe that the hacker is attached to me, somehow using in a way I can't explain. I don't understand but in my mind it has to lead back.Staying attached to me through google..
It's just that one post is enough, and if you have multiple posts up, respondents may not know what advice was already offered, and you may receive duplicate advice. I believe you had a couple of viable suggestions in your other post.
This isn’t your phone, SIM, or carrier anymore. The pattern—only receiving OTPs and messages from one person across multiple phones, numbers, SIMs, carriers, and even Gmail—points to a corrupted SMS routing profile on the carrier backbone or Google RCS provisioning servers tied to your device ID/line history.
That’s why Carrier Services won’t enable notifications and why nothing fixes it locally.
Real fix: Call your carrier and demand Tier‑2 or Network Engineering. Ask for a full SMS/MMS + RCS reprovision and HLR reset. Those exact words.
If they refuse, file an FCC complaint. This forces backend engineers to rebuild your messaging profile.
Thank you someone at work was saying something along them lines.. soon as I get off work and can call im going to use your exact words. Thank you so much
