Not receiving attachments

[mquin2112]

Does anyone know what's happening here? It seems to happen with iPhones and attachments not being available sometimes. For example, my girlfriend tried to send me a screenshot of her shopping list and it wouldn't come through. Just an arrow that says download, but it never does. 

 ***Solved***

Tip from another member was to reset my mobile network settings and that worked!

[meself]

In message setting there is a option to auto download or open attachments seems yours is set to not open automatically

[mquin2112]

It's set to on

[meself]

Hmm strange should open on its own tap the arrow to open sometimes iphones dont play nice with android

[mquin2112]

Yeah I tap to open and it never does. When I back out of the actual message, it just says not available 🤦

[meself]

Deactivate iMessage:

If the sender is switching from an iPhone, they may need to deactivate iMessage to ensure messages are sent as SMS/MMS. 

4. Google Messages specific settings:

RCS Chats: In Google Messages settings, make sure RCS chats are enabled and configured correctly. Sometimes, RCS can interfere with MMS when communicating with iPhones. 

Auto-download MMS: Ensure the "Auto-download MMS" setting is enabled in Google Messages settings. 

Update Google Messages: Ensure you have the latest version of the Google Messages app. 

[mquin2112]

She's using iPhone. I noticed it happens occasionally with people who use iPhones. My app is updated, RCS on , settings configured correctly. I guess it could be the format of the Screenshot not working correctly because it may not be compatible. Oh well

[Mujibar]

Are you on T-Mobile?

[mquin2112]

Cricket wireless

[Mujibar · Accepted solution]

Have you tried resetting mobile network settings? It's under settings, general management, reset.