Original topic:

New Device - Notifications not working

(Topic created: yesterday)
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Squeaky369
Cosmic Ray
Options
Galaxy S25

Howdy!

Received my new S25 Ultra yesterday, set it up via SmartSwitch. Everything transferred correctly but none of my notifications are working. 
 
Zero.
 
I have gone though forum postings that other people have posted looking for solutions and most of those has been DND or a routine turned on blocking notifications. 
 
Things I've checked:
 
  • Do Not Disturb is TURNED OFF.
  • No Modes or Routines are running (there aren't any setup).
  • Sound is on.
  • Vibrate is on.
  • No icons or app badges show up on the top.
  • The apps that I am testing with I have confirmed that notifications are turned on.
  • All the options are selected for the notification options (Lock Screen, App icon badge, Notification pop-up).
  • This happens if the phone is sleeping or awake.
  • My old phone is still using Wi-Fi and notifications work fine on that one (other than messages and phone cause that's tied to the SIM). Turning off the old phone and waiting a few minutes and trying on the new phone, same thing happens.
  • If I open the offending app, I can see the unread messages.
Other than wiping the phone, skipping the SmartSwitch and starting from scratch, I am not sure how to move forward.
 
Thanks.
Squeaky369
Cosmic Ray
Options
Galaxy S25
More screenshots 1738341174281.jpg1738341174290.jpg1738341174297.jpg
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Options
Galaxy S25
I also transferred everything over via Smartswitch to the S25 Ultra. All my notifications were reset. I had to go back and set individual notifications for each app. Have you tried that?
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Squeaky369
Cosmic Ray
Options
Galaxy S25

I checked all those options, they're good. Even in the "Notification Categories" for each app, all the options are turned on.

 

 

rmarinella
Asteroid
Options
Galaxy S25
Terrible situation. Reset?
Squeaky369
Cosmic Ray
Options
Galaxy S25

That's what I am going to do... Full reset and don't restore from backup.

SamsungRei
Community Manager
Community Manager
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Galaxy S25

Let us know if the reset fixes the notification issue.



Be sure to click " āœ“ Accept as Solution" when you find an answer that works for you.



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Squeaky369
Cosmic Ray
Options
Galaxy S25

Factory reset did not resolve the issue.

I did not restore any data to the device, just a generic setup with default options. I received a bunch of emails from Google confirming that I signed and what not, the Gmail app did not send me a single notification that I had new emails (8 in total). Checked the notification settings, it's turned on, checked the categories, they're all turned on, checked in the app for specific notifications for the specific email accounts, it's set to all. 

Tom6068
Supernova
Options
Galaxy S25
Question, did you do the full data transfer before or after your cell provider made your phone active on its network?
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Squeaky369
Cosmic Ray
Options
Galaxy S25

After.

Activation first then restore.

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Tom6068
Supernova
Options
Galaxy S25
Not saying that is the issue. I don't have that issue and all is good, but I also did my data transfer before getting my network carrier activated. It would be interesting to see how many did this or if your issue is an anomaly.

If you have not tried yet, go to settings/general management/reset/ then reset mobile network settings and see if it helps.
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