Original topic:

MS365 Outlook error 5ssai

(Topic created: 06-05-2025 10:21 AM)
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Members_cf11WVp
Constellation
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Galaxy S25

I just got a S25 Ultra. Migrated from the S22 Ultra. My work email (Outlook) and other MS 365 apps won't let me sign in. I get an Error Something went wrong. [5ssai] with a Message: The operation attempted is invalid. 

My MS 365 is from GoDaddy.  Everything worked find on the S22 Ultra. I have tried reinstalling Outlook app and clearing the cache. Can anyone help?

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SamsungMod
Community Manager
Community Manager
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Galaxy S25

Hello Members_cf11WVp, Welcome to the Community. We understand how important it is to add your email account on the phone.

We found this link provided by Microsoft regarding the error you are experiencing: https://learn.microsoft.com/en-us/answers/questions/2237210/cant-get-email-to-work-on-smartphone

We recommend reaching out to Microsoft for further assistance.