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Original topic:

Image captions in messages lost after Smart Switch transfer

(Topic created: yesterday)
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Members_WjRnhDN
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Thursday in 

Galaxy S25

I just got my S25 Ultra and have finished transferring data from my old S22 Ultra with Smart Switch. However, in my (Google) Messages app, any earlier messages that had a single image and an accompanying text now no longer shows the caption. New texts that are sent after the switch were not affected.

I've tried:

  • Clearing data of the Messages app and restarting it

  • Using the Samsung Account backup/restore feature to back up messages on the old S22U, then restore on the S25U

  • Restarting the phone

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Mikelee223
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Thursday in 

Galaxy S25
Have you tried sms backup and restore app, to back up and restore?
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Members_WjRnhDN
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yesterday (Last edited yesterday ) in 

Galaxy S25

I just did a full transfer with the SMS Backup &Restore app by SyncTech (assuming that's what you referred to). That didn't help: it looks like the app simply marked all the messages with images as duplicates, and their captions still didn't show up.

 

Edit: Actually, after clearing data of the Google Messages app again, it worked! Thank you so much!

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