I have a problem with the S25 Ultra screen

[Andersiu]

The phone is new it doesn't take more than 1 month, but it has a problem on the screen I don't understand why and I wanted to know if that has a guarantee 

They're spots, but I don't understand why it happens if it's new 

[realaud]

Your phone has a one year warranty.  If the screen was not damaged by misuse, it should be covered.  You need to have it evaluated at  certified repair center. In the support tab of the members app is a link to find a repair center near you.  Open the support tab, scroll down to "find a service center" tap on it and enter your zip code.  If it is only a month old, you may still be in your return period, but that would depend on where you bought it and their return policy.

[DPal]

Pretty sure this is a problem with the anti reflective coating. I've heard that sunscreen can cause this to happen. I've seen other people reporting this to be a problem after about 6 months or so, when the coating starts to seemingly wear off.

[realaud]

If it's a problem with the anti-reflective coating or the oleophobic coating wearing off, it can be recoated by buying a kit on Amazon (or they can recoat it at a repair center).  If it's sunscreen related, make sure you wash your hands after applying sunscreen before handling your phone.  A screen protector should also prevent this from happening. A screen protector won't, however, fix the damage that is currently appearing.  Evaluate first.

[Robin621k]

If it is the Oleophobic coating wearing away you can with a good microfiber cloth remove the smudges. I had this problem on my S24U , I had to put a screen protector on.

Those pink spots look like dead pixels. That would have be a screen replacement. Hopefully it is covered because of defect rather than damage. Damage is only covered if you purchased Samsung Care+ or your carriers insurance.

Good luck

[Robin621k]

You definitely need to go to a service center and have that screen looked at. Those pink spots look like dead pixels.

[Tom6068]

Those marks look like scrapes/scuffs, as like the device was in a pocket with keys or other abrasive metal objects. Even coins can cause those marks. Best thing to do is call Samsung 1 (800) 726-7864. If you have Samsung Care+ this *could be* covered regardless of how that happened. I say 'could be' because it those blemishes are not from a faulty screen, but rather from user handling, then if the phone screen is still functioning without any visible cracks, they may not replace the screen.

[Andersiu]

They're not marks of that, they're like inside the screen because they have a little relief.

[Tom6068]

Then call Samsung at the number in my previous response. I hope it gets fixed!

[Erickeyes2000]

Hi mate I have the issue! I reckon it should be under warranty but I went to samsung store and an assistant disagreed with me! So  put a complaint in hopefully i can get it replaced under warranty