Original topic:

How can I check my S25 Ultra is unlocked after purchasing from Verizon?

(Topic created: 06-09-2025 02:29 PM)
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theoddjosh
Halo
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Galaxy S25

Can someone tell me how to check to see if my s25 ultra is unlocked after purchasing from Verizon. I pre-ordered the phone so it's been over 60 days. I just don't know how to verify it. 

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16 Replies
SamsungMod
Community Manager
Community Manager
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Galaxy S25

Hey theoddjosh,

According to Verizon, "Devices that you purchase from Verizon are locked for 60 days after purchase. Devices that you purchase from one of our authorized retailers are locked for 60 days after activation. After 60 days, we will automatically remove the lock unless the device is deemed stolen or purchased fraudulently. Following the 60 day lock period, we do not lock our phones at any time." https://www.verizon.com/support/device-unlocking-policy/

Have you tried using a different SIM?

theoddjosh
Halo
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Galaxy S25
Yeah. I have a fold 6 on AT&T, and it doesn't work on the s25 ultra.
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SamsungMod
Community Manager
Community Manager
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Galaxy S25

Does it give you a message when you restart the S25U with the AT&T SIM?

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realaud
Honored Contributor
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Galaxy S25

There may be some indicator in your Verizon app when you look at your account/equipment.  Or, you can call Verizon.


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theoddjosh
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Galaxy S25
They told me it was unlocked but didn't really verify it or give me a way to understand that it is.
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theoddjosh
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Galaxy S25
Services may not be available while you use SIM 1 (AT&T) verizon is eSIM.
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realaud
Honored Contributor
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Galaxy S25

It is entirely possible that Verizon disabled the physical SIM slot when it was locked and that simply unlocking the phone may not reactivate it, or the Verizon firmware only allows for a single SIM to be active.  You can ask Verizon if that's the case.  On the surface I don't think there's a reason to disbelieve Verizon if they say it's been unlocked, as it is their written policy that the phones automatically unlock.  Are you considering switching carriers?


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LongHiker
Galactic Samsung Care Ambassador
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Galaxy S25

@theoddjosh I looks like @SamsungMod provided you the information on how Verizon would carrier unlock if you bought a carrier locked device. 

To see if you have a carrier device or Samsung unlocked device, go to phone settings -> About phone. If the model name ends in "U" it is a carrier device and would need to be carrier unlocked by Verizon. If the model name ends in "U1" it is a Samsung unlocked device. 

A carrier unlocked device will still show a model name ending in "U". 

jessicaa88
Constellation
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Galaxy S25
So if it ends in U then it cant be used through another carried if purchased from someone? I go through cricket. If im purchasing the device from a person what do I need to look for to make sure it's completely unlocked for any carrier? Thanks
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