3 weeks S25ult 1td stock decided to go into a boot loop yesterday. took to samsung service center, now a brick. 19 days old. samsung corp service says needs to be sent to them, 1 business week to look at it, then they will decide to fix or replace. should have something back to me in about 2 weeks. oh, i also paid for most expensive care+. close to$2000.00 three weeks ago and now two weeks with no phone. anyone who buys any samsung products, be aware once they have your money it is Fyou
That's horrible, but all smartphone makers do that. They want to be sure the device was not dropped or tampered with in some way. At the minimum I do think they should provide a temporary phone during the period your device is away provided from a Samsung store or an official Samsung repair facility they contract with for official repairs.
As an aside, unless that is a typo, you paid close to $2000 for care+?
