I recently traded in my S23 Ultra for an S25 Ultra, but upon receiving it, I determined that the upgrade was not worthwhile, and I initiated a return...
So, I sent my S25 Ultra in its original box, using Samsung's FedEx label. Two days later, they claimed it was empty! I called them right away, explained I dropped it off correctly, and showed them photos proving it weighed 0.7 lbs / 0.3 Kg before shipping as per the below photo .
They said the phone's gone, the box is empty, and now it weighs nothing – a bird flew away with it, I guess! Seriously, five long calls and over 24 emails later, between different staff and departments, and I still haven't gotten anywhere. I filed a FedEx complaint, and tried tracking it on my Samsung account (after I factory reset it), but it's still offline and locked forever. .
Ugh, I'm stuck with Samsung, they're saying my return failed and I owe them money for something I don't even have! After I dropped it off, how can I possibly guarantee nothing happened during shipping, especially since it went to four different places before delivery?!
After I gave up, I looked online, and I was shocked! So many people have the same problem; YouTube's full of videos about it.
Hey, those videos and photos they send of their packages are super blurry, and even if you *can* see them, it's just the box *after* they've opened it, not before.
I hope someone at Samsung sees this and can finally help me out of this mess.
Check the weight below,😤😤😤😤😤
