Original topic:

Fingerprint doesn't show up says error on locked screen

(Topic created: 06-13-2025 06:37 AM)
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itzzkrze
Asteroid
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Galaxy S25
So my fingerprint to unlock screen on phok3 doesn't show says error just updated my s25 ultra and my Google wallet doesn't work says needs pin pin is right and says error what's going on 
4 Replies
realaud
Honored Contributor
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Galaxy S25

 Did this just start?  Have you restarted your phone? Have you cleared your phone's cache partition?  


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itzzkrze
Asteroid
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Galaxy S25
It just started when my phone restarted for the new update
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realaud
Honored Contributor
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Galaxy S25

Do a second restart now that the update has completed setting up.  If that clears up the problem, great.  If it does not, clear the phone's cache partition. 

1. Power off your phone. Hold Power and vol up buttons until Samsung Logo appears

2. Let go of both buttons when you see the Samsung Logo appear on screen. There will be a delay while it enters recovery mode.

3. Use the volume buttons to navigate through recovery menu options and highlight “Wipe Cache Partition.” Press power button to select this option . Confirm by navigating to the yes response and tapping the power button to select.

5. When wiping cache partition is complete, "reboot system now" should be highlighted; press power key to select it . The phone will reboot as normal.

Follow the tips in the best practices post.

https://us.community.samsung.com/t5/Tips-Tricks/Best-Practices-After-an-Update/ba-p/3200871

 


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itzzkrze
Asteroid
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Galaxy S25
I will try that
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