Original topic:

Do not disturb exceptions (repeat callers) never works.

(Topic created: 07-17-2025 09:04 PM)
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Members_hcvUmWW
Constellation
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Galaxy S25

I have a galaxy s25 and when I am using Do Not Disturb, either by itself or as part of Sleep mode the exceptions do not work. It does not work when I set exceptions as my favorites and it does not work if I set exceptions as repeat callers.  This is dangerous when people are counting on reaching me. I need this to work. 

1 Reply
LongHiker
Galactic Samsung Care Ambassador
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Galaxy S25

@Members_hcvUmWW I have used DND on my Fold 6 for years and the exceptions work great. 

Have you tried wiping the device cache partition? It wipes out incompatible or outdated cache information. It does not erase any user data nor applications.

To wipe the device cache partition:

1. Power off your device.
2. Power up while holding down the Volume up key and the Side key until the Samsung logo appears. 
3. An Android recovery menu will appear.
4. Use the Volume down key to scroll down to Wipe cache partition.
5. Click the side key to select it.
6. Use the Volume down key to scroll down to Yes. 
7. Click the side key to select it. The Cache will be wiped almost instantaneously. 
8. Click the side key to select "Reboot system now" 

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