Buying an almost $300 Samsung extended warranty used to be a good thing . If something went wrong with your phone even in the first year , they would mail you out a new phone which would arrive within a day . My USBC port stopped working after 10 months (not good quality for a phone that costs $1500).and so I went online to the warranty page and discovered that I could not use the normal warranty procedures to get another phone . Because my phone is still under the first 10 months of warranty , I have to call in to the service center which takes forever (or use the text message service which is even worse!) in order to get service for my phone . I am then told that I have to drive to a service center to have my phone repaired or possibly replaced. Not a big deal except when you're not very mobile). Repairs could take up to 7 days I am told! . Now had I bought my phone through Samsung but gone to T-Mobile for my warranty , they would STILL warranty the phone for the same amount of money or less and immediately mail or replace my phone . I see no reason whatsoever to ever purchase a Samsung warranty again . Calling into the service center and waiting and waiting was a major headache , the text message service was even worse ( in 10 minutes they only sent me three replies ). I went online to see if any others had complained of Samsung's new Warranties and found on Reddit a trail of complaints for the Samsung Service Center longer than my arm!!! . Such a shame to see such a good company go so far downhill . And for what? Saving a few pennies? Go to T-Mobile or Verizon or AT&T to purchase and Warranty your phones!!!
I can tell you from experience with the port it will not be covered under warranty, full stop. Samsung warranty only covers manufacturer defects, it does not cover everyday use.
If you are talking about Samsung Care +, there is always a deductible. I went to an authorized Samsung service center and had my port replaced the same day. It was $99. As long as I have had Samsung phones and have had to have them repaired, never was I offered a loaner device. This is why it is advisable to have a backup device.
