Original topic:

Bluetooth connection issues

(Topic created: 12-01-2025 11:34 AM)
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Lysettev
Asteroid
Options
Galaxy S25

Is anyone else having wifi and Bluetooth issues. My Bluetooth won't connect to my car or my headphones anymore. The icon shows its on but won't connect to anyother devices. I already took it to my AT&T and they did all kinds of test on the phone but no luck. Can someone help. 

23 Replies
Seoonie
Constellation
Options
Galaxy S25
I have this same problem. I do play music from my S24 Ultra but it's no longer connecting to media functions indicating only calls. This is concerning.
Lysettev
Asteroid
Options
Galaxy S25
I spoke with someone from Samsung and they told me I would need to take it in but I would be without a phone for 12 days. SMH. I honestly dont know what to do. I only had this phone for 3 months.
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GaryB82
Galactic Samsung Care Ambassador
Options
Galaxy S25

I'm sorry to hear about this issue. Since both Samsung and AT&T have attempted repairs and recommended further testing and potential repairs, that would be the recommended next step. You could also try to find a local, Samsung-certified repair center for testing.

https://www.samsung.com/us/support/service/locations/



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Lysettev
Asteroid
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Galaxy S25
Isn't it easier to just replace the phone? I do have a year warranty on this phone. My warranty doesn't expire until September 2026. So why waist anymore time?
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GaryB82
Galactic Samsung Care Ambassador
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Galaxy S25
Because its always try to repair first since it could be something simple that wouldn't require the phone being replaced.


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Lysettev
Asteroid
Options
Galaxy S25
How long does it take to figure out the issue with the phone?
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GaryB82
Galactic Samsung Care Ambassador
Options
Galaxy S25
Its unknown until they check it out and see what the issue is.


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Lysettev
Asteroid
Options
Galaxy S25
Well, seems I have no other choice but to take it in. Thank you for your time.
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GaryB82
Galactic Samsung Care Ambassador
Options
Galaxy S25
Yeah sorry to say if they've already tried in store and on the phone that would be the option to have it sent in for testing


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