Original topic:

Black screen and no sign of charging on rstart after latest update.

(Topic created: 3 hours ago)
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Goku_dbz
Astronaut
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Galaxy S25

S25+: Yesterday morning after latest update within three hours  battery drained rapidly (from 96 to 10) and mobile started to heat up, So i restarted the mobile but after turning off it never rebooted. Now it's not responding at all, not getting charged.
When i visited service center in the evening, the service person just tried to charge and said mother board is not working, it needs to be replaced and entire data will be lost(auto sync was off in my phone).

Does anyone have similar issue and any possible solution which could fix this issue .

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meself
Honored Contributor
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Galaxy S25
Would need to get motherboard replacement it seems
Goku_dbz
Astronaut
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Galaxy S25

Did you face similar issue?
But that would mean i'll lose all my data. is there a way to retrieve data?

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meself
Honored Contributor
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Galaxy S25
I haven't had any issues if your enabled to start or use the phone and the mother board os needing replaced I'm not sure if a away to back up or save any data or files etc
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