Biometrics for Work Profile not available in Android Enterprise

[JeffGWpg]

I have activated 2 different S25 devices in Intune with Android Enterprise and cannot enable biometrics for the work profile. I am able to do this on my S22 by going to Security and Privacy / More security settings / Work profile security and setting "Fingerprints" and "Face recognition" however, these options are *not* available on the S25. Is this a bug?

[Tom6068]

Those are available in settings/Lock screen and AOD, then Screen lock and biometrics.

[JeffGWpg]

That is for the personal profile. When activated with Android Enterprise, the biometrics for the work profile are supposed to be located in Security and Privacy / More security settings / Work profile security. The settings are not there.

[Tom6068]

Apologies. Read this link since Intune was mentioned..

[JeffGWpg]

The issue is not with activation but with using biometrics in the work profile. This is something that is supposed to work as far as I am aware. It does work on the S22 but do not know if it also works on the S23/S24.

Edit: I have just confirmed that it *does* work on S23 and S24 devices, so it's an S25 issue.

[Tom6068]

Then perhaps IT in your company can. AFAIK and have read, this needs to be setup or an authentication app needs to be used. Did you setup the S22 on your own?

[JeffGWpg]

I am an Intune admin which is why I'm trying to find a resolution for this issue. The devices I have checked all have the exact same policies applied and are activated with Android Enterprise (Android (Personally-Owned Work Profile)). So the S22, 23 and 24 have the ability to do biometrics in the work space but the S25's to not.

[Tom6068]

That is odd. Well I did an AI query, and this is what it said. I apologize for not being on any help and hope I didn't come across in any way condescendingly. Anyway., using your OP...

"The inability to enable biometrics for the work profile on your Galaxy S25 appears to be a known issue. Multiple users have reported similar problems, where biometric options like fingerprints and face recognition are unavailable for work profiles on the S25 series when using Microsoft Intune. This issue seems specific to the S25 and may be related to its compatibility with Android Enterprise or Intune configurations[3][7][9].

Some users have suggested that installing the "Android Device Policy" app from the Play Store can partially resolve related issues, though it does not fix the lack of biometric options[3][9]. Additionally, it has been noted that this might be resolved once the S25 series is fully added to the Android Enterprise Device list[3].

This behavior is likely not a bug but rather a compatibility or configuration gap between Samsung's S25 series and Intune. You may need to wait for updates from Samsung or Microsoft to address this limitation.

Citations:
[1] Issue creating a Work Profile on the S25 - Android Central Forums https://forums.androidcentral.com/threads/issue-creating-a-work-profile-on-the-s25.1075502/
[2] Enroll device and create Android work profile - Microsoft Intune https://learn.microsoft.com/en-us/mem/intune/user-help/enroll-device-android-work-profile
[3] Unable to create Work Profile - Microsoft confirm this is a Samsung ... https://eu.community.samsung.com/t5/galaxy-s25-series/unable-to-create-work-profile-microsoft-confir...
[4] How to configure Android enterprise devices in Microsoft Intune https://learn.microsoft.com/en-us/troubleshoot/mem/intune/device-enrollment/configure-android-enterp...
[5] Personally owned Android Enterprise device restriction settings in ... https://learn.microsoft.com/en-us/mem/intune/configuration/device-restrictions-android-enterprise-pe...
[6] Can't add work profile | Android Enterprise Customer Community https://www.androidenterprise.community/t5/admin-discussions/can-t-add-work-profile/td-p/2704
[7] New S25 and Unable to setup work profile using company portal https://answers.microsoft.com/en-us/outlook_com/forum/all/new-s25-and-unable-to-setup-work-profile-u...
[8] Secure Folder sync and security question - XDA Forums https://xdaforums.com/t/secure-folder-sync-and-security-question.4707548/
[9] New S25 Ultra Unable to setup work profile using company portal https://us.community.samsung.com/t5/Galaxy-S25/New-S25-Ultra-Unable-to-setup-work-profile-using-comp... "

[JeffGWpg]

I appreciate you trying to help out. I was really looking for confirmation that this was a known issue as I have asked on the Samsung Reddit as well (a few weeks ago) and got no response. My regular searches didn't really find anyone else reporting the issue.
I guess we'll have to wait and see if it gets fixed. I did see the bit about installing the "Android device policy" app but I believe that was in reference to people who were having trouble actually enrolling devices.

Thanks again for your time!