Battery Protection not working

[Wilton888]

I don't think my battery protection is working. I have it on basic and when I leave it plugged in on full battery, it does not drop any percentage at all. The battery status also says it's still charging. How do I fix this?

[meself]

Run the diagnostic test and submit feedback

[Wilton888]

There's nothing that tests battery protection though, just battery life and capacity.

[Shine_on_Baby22]

You can go to device care in your settings and turn off battery protection

[Panda777]

I have the same problem. I am using the maximum set at 90%

[SamsungMod · Accepted solution]

Hello Wilton888, Welcome to the Community. We understand the concern with battery protection not working correctly. 

You can try clearing the cache of Device Care using these steps: https://www.samsung.com/us/support/answer/ANS10001372/

This link from T-Mobile provides steps to clear the cache partition from the recovery menu: https://www.t-mobile.com/support/tutorials/device/samsung/galaxy-s25-ultra/topic/update-amp-backup/w... Sometimes this can help when there is a glitch.

If troubleshooting is not helpful, please submit feedback under the Support tab in the Members app to provide the information to Samsung: https://us.community.samsung.com/t5/Tips-Tricks/How-to-Send-Feedback/ba-p/3001692